FAQ

Our team creates a high-quality product, paying attention to every detail. We fulfill our commitments to employees, guests, and partners. We have an open and democratic environment where employees' opinions are important and valued.

We believe that every person is capable of more when they feel supported and inspired. We have created a modern reward and privilege system, Visage U, so that work brings joy and inspires collective achievements. In addition to a social package and personal and team motivation programs, our employees can directly influence their working conditions, regularly receive bonuses, exchange them for gifts, and grow within a team of like-minded individuals.

To become part of the visage.concept team, tell us about yourself and submit an application in the Careers section.

In Makhachkala, you can place an order with delivery on the VISAGEHALL website or in the app.

In Moscow, same-day courier delivery is available. You can place an order by contacting:
+7 (988) 435-18-18 — visage.concept Lucky

For purchases over RUB 20,000, delivery within Moscow is free. For smaller orders, the standard delivery rate for Moscow and the region applies.

 • Credit/debit cards
 • Cash
 • visage.concept gift certificate
 • Physical or virtual VISAGEHALL certificate

If you would like to share your impressions or talk about your visit, please reach out to the staff and managers at our beauty apartments. They are always ready to assist you.

If, for any reason, you could not find the necessary information or resolve your issue, do not hesitate to contact our quality department via email. We will definitely find answers to all your questions and do everything possible to ensure your visit leaves a pleasant aftertaste.

No. visage.concept is a private company developing its own projects.

Our goal is to offer high-quality products and services at fair prices.

Several factors determine when and why we discontinue certain products or services:

• It may be a seasonal offering. For example, cooling spa treatments.

• Price changes in products used in beauty rituals or a significant increase in the cost of raw materials for our chocolaterie treats. If such changes reduce value, we may discontinue certain products and services.

Since we introduce new products every week and update the beauty ritual menu every three months, we must remove items and services that do not demonstrate sufficient demand to continue occupying space on our shelves. This is a matter of rational space management. This approach helps maintain interest in our existing products and services.